Privacy Policy

INTRODUCTION

Amway recognises that your privacy is very important to you. We are committed to protecting the privacy of your Personal Information in accordance with the Privacy Act 1993.

This Policy describes how Amway, including its related companies which handle personal information collected in New Zealand, collects, holds, uses and discloses personal information consistent with the Privacy Act 1993.

UNSUBSCRIBING

Amway will send you product and business information to keep you informed and help you succeed in your business. In addition, from time to time Amway and its associated companies may make specific marketing offers which may also be available to your upline or downline. To unsubscribe from Marketing emails, click here.

To make your personal information confidential from your immediate upline, contact us on 0800 611 611.

Amway Website Visitor Privacy/Cookie Notice

This Privacy Notice describes how Amway International Inc. (“AII”) (7575 Fulton Street East, Ada, Michigan 49355, United States), and Amway of New Zealand (6A Pacific Rise, Mount Wellington, Auckland 1060, New Zealand (together, “Amway” or “we” or “us”) use personal data collected or received from visitors (“Visitors” or “you”) of this website (“Website”). It describes how we collect or receive your personal data, the types of personal data we process, how we use, share and protect these data, how long we retain these data, your rights with respect to the processing of your personal data, and how you can contact us about our privacy practices. We act as joint controllers in relation to your personal data.

If you are an Amway Independent Business Owner (“IBO”), please read our IBO Privacy Notice accessible when you log in to the Website as an IBO, which includes information about how we process your personal data when you are logged in on the Website as an IBO. If you are a Registered Customer, please read our Registered Customer Privacy Notice accessible when you log in to the Website as a Customer, which includes information about how we process your personal data when you are logged in on the Website as a Customer.

How We Collect and Receive Personal Data from You

Where we ask you to provide us with your personal data, we will indicate whether providing the personal data is a statutory or contractual requirement, or a requirement necessary to enter into and/or facilitating a contract, as well as whether you are obliged to provide the personal data and of the possible consequences of a failure to provide the personal data.

Amway collects and receives personal data from Visitors in various ways, such as:

Contacting Us. When you contact us through the various communication channels provided on the “Contact Us” webpage of the Website, we collect personal data and other information that you provide. Examples of such personal data include Amway e-mail addresses, telephone numbers or online forms.

Cookies. We also use cookies or similar technologies that collect certain Website usage information when you access, view, and use the Website. A cookie is a data file placed on a computer or mobile device when it is used to visit websites. We do not enable third parties to place cookies on your device. As long as you do not log on to our services, your data is anonymous, and we cannot link any provided information to you. You may disable cookies in your browser’s settings (e.g., under the “Preferences” or “Internet Options” features of your browser). Note, however, that some features of the Website may not function properly if you disable the use of cookies. For detailed information on how to manage or delete cookies, visit http://www.allaboutcookies.org/.

The Types of Personal Data We Process

Through the cookies listed above under the section “How We Collect or Receive Personal Data from You” we collect information regarding your Website usage, IP-address, browser type and operating system.

In addition, when you communicate with us through various communications channels, we collect your contact details, such as your name, email address, address, telephone number, and/or fax number. You may also voluntarily provide other personal data in connection with your inquiries or comments. We encourage you, however, to provide no more personal data relating to you than is necessary in order for us to provide an appropriate response to your inquiries or comments.

We may process other personal data in exceptional circumstances only. If we need to process other types of personal data about you, we will make sure that you are informed about the processing of such personal data and that there is a valid legal basis for doing so (e.g., your consent).

How We Use the Personal Data We Collect

We only process your personal data to the extent it is necessary:

(i) For the performance of an agreement with us or in order to take steps at your request prior to entering into an agreement with us;

(ii) To comply with our legal obligations, including to:

Comply with laws which require us to retain records; and
Comply with any other laws which may be applicable to us.

(iii) For the purpose of our legitimate interests, including to:

Address your comments or inquiries;
Communicate with you;
Operate, evaluate, and improve our products, business, and services, including by:
- Tracking and analyzing your use of our services;
- De-identifying your personal data in order to carry out analysis on information which does not identify you; and
- Improving our services;
Prevent and protect you, us, and others against fraud, unauthorized transactions, claims, and other liabilities;
Ensure compliance with company policies and industry standards; and
Process personal data for internal administrative purposes.

How We Share Personal Data

Amway does not sell, rent, or trade your personal data. We do share your personal data among us as joint controllers and with:

Related entities operating direct selling businesses around the world under the company name Amway, to whom it is reasonably necessary or desirable for Amway to disclose personal data;
Providers of infrastructure- or platform- or software-as-a-service solutions, software development services, information system maintenance services, record management services or marketing services;
Government authorities or other third parties, if required or allowed otherwise by law or reasonably necessary to protect the rights, legal interests, property, or safety of you, others, or ourselves.

International Data Transfers

We transfer the personal data we collect about you to entities within the Amway organization, as well as to third-party service providers that process personal data on our behalf. Some of these companies and service providers are located in countries other than the country in which the personal data was originally collected. The laws of those countries may not have the same level of data protection as the country in which you initially provided the personal data. When we transfer your personal data to other countries, we will protect that personal data as described in this Privacy Notice and in accordance with applicable law.

For personal data originating from the EEA that are transferred to countries that have not been recognized by the European Commission as providing an adequate level of data protection, we have put in place contractual safeguards (based on the European Commission’s Standard Contractual Clauses for data transfers outside the EEA) or rely on an equivalent legal mechanism to ensure that your personal data remain protected. For more information on the safeguards we have put in place to protect your personal data when transferred outside the EEA (including how to obtain a copy or consult these safeguards), please contact us at PrivacyOffice@amway.com.

How We Protect Personal Data

We maintain appropriate technical and organizational security safeguards designed to, protect the personal data we process against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use.

How Long We Retain Personal Data

We store personal data as long as necessary to fulfil the purposes for which we collect the data (see above under “How We Use the Personal Data We Collect”), except if required or allowed otherwise by law. Please contact us using our contact details provided below if you have any questions with respect to our data retention practices.

Links to Other Websites

The Website may contain links to websites maintained by third parties, whose information and privacy practices are different than ours. We are not responsible or liable for the information or privacy practices employed by such third parties. We encourage you to read the privacy statements of all third party websites before using such websites or submitting any personal data or any other information on or through such websites.

Updates to this Privacy Notice

Amway may update this Privacy Notice from time to time. We will notify you of any significant changes to this Privacy Notice on the relevant Amway websites, in official Amway publications, or through other appropriate communication channels. All changes shall be effective from the date of publication, unless otherwise provided in the notification.

Your Rights

Subject to the relevant legislative provisions, you have the following data protection rights:

The right to access

You have the right to obtain confirmation as to whether or not your personal data are being processed and, where this is the case, access to the personal data. You also have the right to ask us for a copy of your personal data.

The right to rectification

You have the right to ask us to rectify personal data about you that you think are inaccurate. You also have the right to ask us to complete data you think are incomplete. This right always applies.

The right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your data where there’s no compelling reason for us to keep using the data. This is not a general right to erasure; there are exceptions, e.g. if we have a legal obligation to keep your data.

The right to restriction of processing

You have the right to ask us to restrict the processing of your personal data in certain circumstances.

The right to data portability

This right only applies to personal data you have given us. You have the right to ask that we transfer the data you gave us to another organization or give the data to you.

The right to withdraw consent

Where you have provided us with consent to process your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of the processing that has been carried out based on your consent prior to the withdrawal.

The right to object

When we process your personal data for purposes of pursuing our legitimate interests, you have the right to object to such processing at any time. If you object, we will stop the processing unless we have strong and legitimate reasons to continue using your data. Where we process your personal data for direct marketing purposes, you have the right to object at any time to such processing, including for profiling purposes to the extent that it is related to direct marketing.

If you would like to learn more about any of these rights, please contact us at PrivacyOffice@amway.com.

The right to lodge a complaint

If you have concerns about the way we handle or process your personal data, please contact our Privacy Office (contact details below) who will investigate the matter and report back to you. If you are still not satisfied after our response, depending on the law of the country where you live or work, you may have the right to complain to a data-protection regulator. If you are concerned about a breach of your privacy and wish to make a complaint, please provide a written complaint to us at:
6A Pacific Rise, Mount Wellington, Auckland 1060 New Zealand
anz-legal&rules@amway.com or PrivacyOffice@amway.com

How to Contact Us

If you have any inquiries about this Privacy Notice, if you would like to update information we have about you, or if you wish to exercise your data protection rights, you may contact Amway New Zealand at 0800 611 611 or our Privacy Office by e-mail (PrivacyOffice@amway.com).

Amway Privacy Notice for Amway Independent Business Owners

This Privacy Notice describes how Amway International Inc. (“AII”) (7575 Fulton Street East, Ada, Michigan 49355, United States) and Amway of New Zealand (6A Pacific Rise, Mount Wellington AUCKLAND 1060, New Zealand) (together, “Amway” or “we” or “us”) use personal data collected or received from Amway Independent Business Owners (“IBOs” or “you”). It describes how we collect or receive your personal data, the types of personal data we process, how we use, share and protect these data, how long we retain these data, your rights with respect to the processing of your personal data, and how you can contact us about our privacy practices. We act as joint controllers in relation to your personal data.

How We Collect and Receive Personal Data from You

Amway collects and receives personal data from IBOs in various ways, such as:

Registration. Amway collects your personal data through the registration form that you complete and send to us in paper form or electronically through the Amway websites (the “Website”) in order to become an IBO.

Logged in as IBO. If you are logged in on the Website as an IBO, we collect personal data that you provide to us while using the Website. For example, when you purchase products or services, we collect personal data.

Contacting Us. When you contact us through the various communication channels provided on the “Contact Us” webpage of the Website, we collect personal data and other information that you provide. Examples of such personal data include Amway e-mail addresses, telephone numbers or online forms.

The Types of Personal Data We Process

We process the following types of personal data relating to you:

Contact information (e.g., name, postal or e-mail address, social media handle, fax number and phone number);
If applicable, IBO organizational information (e.g., the name of the company associated with your Amway business activities, profession and ownership and management details);
Demographics information such as gender, age, nationality, profession, date and place of birth;
Marital status;
IBO registration number and login or access credentials (such as Amway ID and password);
National identifiers, such as passport or ID card (including number, issue date, issue location, and expiration date), tax number or social security number to the extent permitted or required by applicable law or if necessary for the performance of a contractual obligation;
Payment information (e.g., bank account, debit or credit card numbers, payment service providers);
IBO performance information (e.g., class, status, group and personal qualifications under the Amway Sales and Marketing Plan and Amway bonus history);
Product preferences, purchasing habits, purchasing history, and spending behaviour; and
Communication preferences.

How We Use the Personal Data We Collect

We only process your personal data to the extent it is necessary:

(i) For the performance of your agreement with us or in order to take steps at your request prior to entering into an agreement with us, including to:
- Manage your relationship with us as an IBO from initial registration and throughout your time as an IBO;
- Foster and maintain the relationship between your local affiliate and you;
- Create and manage your (online) account;
- Address your comments or inquiries;
- Process your orders of products or services;
- Fulfill our obligation to provide business and product support to you;
- Communicate with you about products or services that we offer, or intend to offer;
- If you do not wish to receive this information, you can unsubscribe by clicking
  - If you do not wish to receive this information, you can unsubscribe by clicking HERE. If you need help, please let us know by contacting our Regional Contact Centre on 0800 611611.
  - You will be reminded of your option to opt out of receiving direct marketing materials each time you receive direct marketing communications from us.
- Assess your performance under your Amway Business Registration Agreement with us;
- Provide business performance information to you;
- Provide your contact information, business identification information, and business performance information to upline IBOs, and contact information to downline IBOs in order to support your business with Amway;
- Perform accounting, auditing, billing, and collection activities; and
- Enforce contractual terms and conditions, including, without limitation, the applicable Amway Rules of Conduct.
(ii) To comply with our legal obligations, including to:
- Comply with laws which require us to retain records; and
- Comply with any other laws which may be applicable to us.
(iii) For the purpose of our legitimate interests, including to:
- Operate, evaluate, and improve our products, business, and services, including by:
  - Tracking and analyzing your use of products, materials, and/or services;
  - De-identifying your personal data in order to carry out analysis on information which does not identify you; and
  - Developing new products and services;
- Track, document, and evaluate participation in Amway trainings, meetings, and events;
- Prevent and protect you, us, and others against fraud, unauthorized transactions, claims, and other liabilities;
- Ensure compliance with company policies and industry standards; and
- Process personal data for internal administrative purposes.

When we process your personal data for these purposes, we have carefully balanced our organization’s legitimate interests against your data protection rights. You can obtain further information by contacting us at PrivacyOffice@amway.com.

How We Share Personal Data

Amway does not sell, rent, or trade your personal data. We do share your personal data among us as joint controllers and with:

Related entities operating direct selling businesses around the world under the company name Amway, to whom it is reasonably necessary or desirable for Amway to disclose personal data;
Other IBOs in order to support your business with Amway;
Providers of infrastructure- or platform- or software-as-a-service solutions, software development services, information system maintenance services, record management services or marketing services;
Logistics providers;
Financial transactions service providers; and
Government authorities or other third parties, if required or allowed otherwise by law or reasonably necessary to protect the rights, legal interests, property, or safety of you, others, or ourselves.

International Data Transfers

How We Protect Personal Data

How Long We Retain Personal Data

We store personal data as long as necessary to fulfil the purposes for which we collect the data (see above under “How We Use the Personal Data We Collect”), except if required or allowed otherwise by law. Please contact us using our contact details provided below if you have any questions with respect to our data retention practices.

Updates to this Privacy Notice

Your Rights

Subject to the relevant legislative provisions, you have the following data protection rights:

The right to access

The right to rectification

You have the right to ask us to rectify personal data about you that you think are inaccurate. You also have the right to ask us to complete data you think are incomplete. This right always applies.

The right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your data where there’s no compelling reason for us to keep using the data. This is not a general right to erasure; there are exceptions, e.g. if we have a legal obligation to keep your data.

The right to restriction of processing

You have the right to ask us to restrict the processing of your personal data in certain circumstances.

The right to data portability

This right only applies to personal data you have given us. You have the right to ask that we transfer the data you gave us to another organization or give the data to you.

The right to withdraw consent

The right to object

If you would like to learn more about any of these rights, please contact us at PrivacyOffice@amway.com.

The right to lodge a complaint

If you have concerns about the way we handle or process your personal data, please contact our Privacy Office (contact details below) who will investigate the matter and report back to you. If you are still not satisfied after our response, depending on the law of the country where you live or work, you may have the right to complain to a data-protection regulator. If you are concerned about a breach of your privacy and wish to make a complaint, please provide a written complaint to us at:
6A Pacific Rise, Mount Wellington, Auckland 1060 New Zealand
anz-legal&rules@amway.com
or PrivacyOffice@amway.com

How to Contact Us

If you have any inquiries about this Privacy Notice, if you would like to update information we have about you, or if you wish to exercise your data protection rights, you may contact Amway New Zealand at 0800 611611 or our Privacy Office by e-mail (PrivacyOffice@amway.com).

Amway Registered Customer Privacy Notice

How We Collect and Receive Personal Data from You

Amway collects and receives personal data from Customers in various ways, such as:

Logged in as Customer. If you are logged in on the Website as a Customer, we collect personal data that you provide to us while using the Website. For example, when you purchase products or services, we collect personal data.

The Types of Personal Data We Process

If you are registering as a Customer directly with Amway, we process the following types of personal data relating to you:

Contact information (e.g., name, postal or e-mail address, social media handle, fax number and phone number);
Date of birth;
Login information incl. username, Amway ID and password; and
Payment information (e.g., bank account, debit or credit card numbers, Paypal ID);
Product preferences, purchasing habits, purchasing history, and spending behaviour; and
Communication preferences.

How We Use the Personal Data We Collect

We only process your personal data to the extent it is necessary:

(i) For the performance of your agreement with us or in order to take steps at your request prior to entering into an agreement with us, including to:
- Manage your relationship with us as Customer from initial registration and throughout your time as a Customer;
- Create and manage your online account;
- Address your comments or inquiries;
- Process your orders of products or services;
- Fulfill our obligation to provide support to you;
- Communicate with you, including communicating with you about products and services that we offer, or intent to offer;
  - If you do not wish to receive this information, you can unsubscribe by clicking HERE. If you need help, please let us know by contacting our Regional Contact Centre on 1800 45 46 47.
  - You will be reminded of your option to opt out of receiving direct marketing materials each time you receive direct marketing communications from us.
- Bring you in contact with IBO if you choose to be connected with an IBO (including providing your name, address, telephone number, or e-mail address,
- purchases, and purchasing history to your IBO);
- Perform accounting, auditing, billing, and collection activities; and
- Enforce contractual terms and conditions.
(ii) To comply with our legal obligations, including to:
- Comply with laws which require us to retain records; and
- Comply with any other laws which may be applicable to us.
(iii) For the purpose of our legitimate interests, including to:
- Operate, evaluate, and improve our products, business, and services, including by:
  - Tracking and analyzing your use of products, materials, and/or services;
  - De-identifying your personal data in order to carry out analysis on information which does not identify you; and
  - Developing new products and services;
- Track, document, and evaluate participation in Amway trainings, meetings, and events;
- Prevent and protect you, us, and others against fraud, unauthorized transactions, claims, and other liabilities;
- Ensure compliance with company policies and industry standards; and
- Process personal data for internal administrative purposes.

How We Share Personal Data

Amway does not sell, rent, or trade your personal data. We do share your personal data among us as joint controllers and with:

Related entities operating direct selling businesses around the world under the company name Amway, to whom it is reasonably necessary or desirable for Amway to disclose personal data;
Your IBO (if you choose to be connected with an IBO), to allow communication regarding products, services and orders relating to the Amway business;
Providers of infrastructure- or platform- or software-as-a-service solutions, software development services, information system maintenance services, record management services or marketing services;
Logistics providers;
Financial transactions service providers; and
Government authorities or other third parties, if required or allowed otherwise by law or reasonably necessary to protect the rights, legal interests, property, or safety of you, others, or ourselves.

International Data Transfers

How We Protect Personal Data

How Long We Retain Personal Data

We store personal data as long as necessary to fulfil the purposes for which we collect the data (see above under “How We Use the Personal Data We Collect”), except if required or allowed otherwise by law. Please contact us using our contact details provided below if you have any questions with respect to our data retention practices.

Updates to this Privacy Notice

Your Rights

Subject to the relevant legislative provisions, you have the following data protection rights:

The right to access

The right to rectification

You have the right to ask us to rectify personal data about you that you think are inaccurate. You also have the right to ask us to complete data you think are incomplete. This right always applies.

The right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your data where there’s no compelling reason for us to keep using the data. This is not a general right to erasure; there are exceptions, e.g. if we have a legal obligation to keep your data.

The right to restriction of processing

You have the right to ask us to restrict the processing of your personal data in certain circumstances.

The right to data portability

This right only applies to personal data you have given us. You have the right to ask that we transfer the data you gave us to another organization or give the data to you.

The right to withdraw consent

The right to object

If you would like to learn more about any of these rights, please contact us at PrivacyOffice@amway.com

The right to lodge a complaint

How to Contact Us

If you have any inquiries about this Privacy Notice, if you would like to update information we have about you, or if you wish to exercise your data protection rights, you may contact Amway New Zealand at 0800 611611 or our Privacy Office by e-mail (PrivacyOffice@amway.com).